DELIVERIES

  • How soon can I receive my delivery?
    Delivery of contact lenses upon confirming of a valid prescription will usually takes 5 working days* on average. Should there be any delays, you will be promptly notified beforehand and informed once ready. 

    *some multi-focal, astigmatism or plus power lenses will take slightly more days. Due to COVID19, lenses that are out of stock will take slightly more days to be delivered too.

  • What is the delivery charge?
    Delivery will be free if purchase of 6 boxes are made in Singapore only. Otherwise, it will be $15 for delivery.

  • Do you ship worldwide?
    No. Unfortunately at this moment, we do not offer overseas deliveries. For arrangements under special circumstances however, please email us at  support@presxriptionlens.com to see if we are able to work something out for you.

  • How do you deliver my contact lenses?
    Through registered mail locally.

RETURNS & EXCHANGES

  • Can I return and exchange my contact lenses?
    We only accept exchanges from customers who have previously purchased their contact lenses from us and are still in good condition (full packaging, non tampered and unopened contact lens box/es). Exchanges are applicable only if you are unable to adjust to your new prescription, or if the lenses prescribed are causing any significant issues to your vision and/or comfort.

     

    In addition, over time, should there be any changes in your prescription, we'll be more than happy to arrange an "exchange" for all your remaining (full packaging , non-tampered and unopened) contact lens boxes.

     

  • What if I need to amend my order?
    Though we process our customers' orders swiftly and efficiently, we'll do our best to accommodate to your requests. Do email us promptly about the changes necessary at support@presxriptionlens.com  

     

 

 

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